INDIAN PACIFIC FREQUENTLY ASKED QUESTIONS

THE INDIAN PACIFIC FREQUENTLY ASKED QUESTIONS

Indian Pacific Frequently Asked Questions and Answers are provided in this section. Here is a short list of answers to the most commonly asked questions about The Ghan and the Indian Pacific train journeys in Australia. However, the good news is that we are reachable Monday to Sunday, so feel free to call us too.

Many customers tie up their Ghan rail journeys with a Kimberley cruise and are travel consultants can help you with all enquiries. 

For all Ghan or Indian Pacific rail journey bookings, talk to reservations on 1300 799 758 now or EMAIL US your questions too.

We are available seven days a week.

Alternatively, check out our:

INTERNATIONAL CRUISES

TRAVEL DEALS

What do I need to bring?

Dress Code
Smart casual attire is suggested for guests travelling in Platinum Service and Gold Service. Neat casual attire is required in Red Service.

Warm clothes are recommended for evenings onboard the train, as the air-conditioning can be cool.

It is recommended that guests pack a hat, sunscreen and comfortable walking shoes for off-train touring. Sensible shoes are advisable for walking between carriages.

Guests who bring electronic devices, such as laptops, that connect to 240-volt power on the trains should also pack a surge arrestor.

Money Onboard
Guests are advised to bring cash for the journey to buy merchandise or upgraded touring options. Visa, MasterCard, American Express Card and Diners Card are accepted onboard the trains. Travellers Cheques are not accepted and EFTPOS is not available.

Insect Bites
Insect bites are often experienced as a result of midges which are common in the Northern Territory. Biting midge abundance varies greatly during the month, with highest numbers occurring around the time of the full moon and to a lesser extent around the new moon. Biting midge numbers also vary during the year with relatively low numbers during the wet season, an increase from April to August, and highest numbers occurring between August and November. The increase in numbers each month coincides with the increase in the highest tide levels each month from the mid to late dry season.

Water
Guests are advised to consume plenty of water whilst in tropical and outback areas. A minimum of two litres per day is advised to avoid dehydration.

Sun Protection
Guests should always wear a wide brimmed hat, long-sleeved shirt and at least SPF30+ sunscreen when outdoors.

Onboard Comfort
Hair dryers are available on the Indian Pacific and The Ghan.

Towels and soap are provided on the Indian Pacific and The Ghan. Shower facilities are not available on The Overland.

Luggage
Due to space constraints, guests are advised to take onboard only hand luggage containing the requirements for their rail journey. Checked in luggage cannot be accessed during the journey. Guests should bring an overnight bag to their cabin containing everything needed for the journey.

Certain items are prohibited from being carried in your luggage at all. Valuables including your passport, medicine, fragile or perishable items must be carried onboard as cabin baggage. An additional fee may apply to excess luggage. Please refer to our Terms and Conditions for full conditions. Occupational Health and Safety legislation provides guidelines outlining the safe weight that can be lifted by our staff. We appreciate your co-operation.

GREAT SOUTHERN RAIL RESERVES THE RIGHT TO REFUSE ANY LUGGAGE ITEM FOR TRAVEL

Luggage terms and conditions:

GSR will accept the carriage of your luggage subject to any applicable laws and regulations and subject to
(a) The luggage not being excessively heavy, bulky, dangerous, inadequately packed, in a defective state or otherwise unsuitable for carriage
(b) Luggage being correctly labelled with your name, destination address and contact phone number both inside and outside the bag.
(c) You are accompanying your luggage on the train.

The following additional items are allowed free of charge:

Baby safety capsules
Fold up cots (in cases only)
Prams/strollers (collapsed)
The following additional items of luggage are allowed at $50 per item:

Candy striped bags (in good condition)
Child restraint car seats
Collapsible baby carriages
Tents, sleeping bags and small camping items
Bicycles (due to storage requirements, reservations are mandatory in advance)
Canoes
Fishing rod and other sporting equipment items
Golf bags
Parcels
Sailboards, boogie boards, surf skis and surfboards
The following items are not allowed as luggage:

All Household Goods (Tvs etc)
Birds or animals
Dangerous Goods including firearms
Food
Fragile or perishable goods
Freight
Furniture
Hessian or garbage/plastic bags
Eskies
Motorised golf buggies
Tea Chests
Unaccompanied luggage or parcels
Cardboard, plastic or wooden boxes
Cabin luggage
GSR recommends you take the following luggage on board:
(a) Platinum Service Twin and Double Cabins –one piece of hand luggage plus a garment bag and/or briefcase per person;
(b) Gold Service Twin Cabin – one piece of hand luggage plus a garment bag, cabin bag or briefcase per person;
(c) Gold Service Single Cabin – one piece of hand luggage plus a garment bag, cabin bag (105 cm/
41 inches – linear measurement) or briefcase;
(d) The Overland, all classes – cabin bag (105 cm/41 inches – linear measurement/maximum 10kgs weight)

Checked Luggage
Platinum Service (per person) 3 x 30 kgs
Gold Service (per person) 2 x 30 kgs
Overland Red Premium (per person) 2 x 20kgs + 1 x 10 kgs
Overland Red Service (per person) 2 x 20 kgs
Luggage check-in opens 2.5 hours prior to departure and closes 60 minutes prior to departure.
Checked luggage cannot be accessed during the journey.

Your luggage must not contain any items which in our opinion are dangerous, illegal, liable to harm or annoy other guests or otherwise unsuitable. Animals and livestock will not be carried, except guide-dogs.

What time can I check in for my train departure?

Check in for your rail journey opens approximately two hours prior to your scheduled departure time. We ask all guests to check in at least 60 minutes prior to departure to be welcomed onboard.

Can I fly out the same day as the train arrives?

We want you to enjoy your journey without concerns over flight times. We therefore would recommend you allow for an overnight stop before connecting to domestic or international flights. Great Southern Rail does not accept liability for any missed connections due to late train arrivals.

Do I need any cash or credit cards onboard?

As our journeys are all-inclusive you will not need to buy anything unless you choose to purchase an Off Train Excursion upgrade or souvenirs, which you can do onboard utilising our EFTPOS or credit card facilities. Unfortunately we are unable to provide any cash out on our trains.

Is there a standard of dress onboard?

It is your holiday and we want you to be comfortable so smart casual attire is recommended. We recommend warm clothes for Outback Experiences as mornings and evenings in the Outback can be cool. We also recommend you pack a hat, sunscreen and comfortable walking shoes for your Off Train Excursions.

What weather should I pack for?

Travelling from one end of the country to the other can provide a variation in climates. On The Ghan you can experience mid-30 degree temperatures in Darwin or Katherine and 4 degree nights/early mornings in the desert during your Outback Experiences in Marla or Manguri. On the Indian Pacific, the summer months in Adelaide and Perth
average around 30 degrees while temperatures at night on the Nullarbor at places like Rawlinna and Cook can average as low as 5 degrees during winter months. So it is best to pack everything you need plus a warm jacket or jumper, enclosed shoes, a hat and sunscreen into your carry-on luggage.

Can I take any pets or animals onboard?

No, the only animals permitted on GSR train services are specially trained dogs for the vision and hearing impaired.

Is medical assistance available?

To ensure your safety and well-being, our staff members onboard are trained to administer basic first aid. We also have a specially modified wheelchair onboard for those who have mobility issues or require a carer. You can also check in
your wheelchair, walking frame or scooter to be stored as luggage to save you arranging alternate assistance yourself.

As an overseas guest do I qualify for a Pension Saver fare if I am a senior back home?

Pension Saver fares are only available to Australian citizens, however if you book one of our Advance Purchase Fares you will receive the same level of discount as a Pension Saver fare.

Is parking available at the railway station?

We have short term parking available at all terminals so you can have your family or friends see you depart at the beginning of your journey. We do not recommend leaving your car at our terminals for extended periods of time.

Can I store my luggage at the railway station?

As each terminal provides a different experience, it depends on where you are departing from.
Luggage can be checked into all terminals 2 hours prior to departure.
Adelaide, Perth, Darwin, Alice Springs: You are able to store your luggage 2 hours prior to departure at the terminal.
Sydney: There are luggage storage facilities available through NSW TrainLink at their luggage check-in area adjacent Platform 1 at a cost of $4.40 per person.
Katherine: there are no luggage storage facilities available at our Katherine Terminal.
What is the address of the terminal?
Adelaide: Adelaide Parklands Terminal, Keswick, South Australia
Perth: East Perth Station, West Parade, East Perth, Western Australia
Sydney: Sydney Central Station, Sydney, New South Wales
Alice Springs: Alice Springs Train Station, George Crescent, Alice Springs, Northern Territory
Katherine: Katherine Railway Station, Railway Terrace Katherine, Northern Territory
Darwin: Darwin Train Station, Salloo Street (off Berrimah Road), East Arm, Northern Territory

What is the address of the terminal?

Adelaide: Adelaide Parklands Terminal, Keswick, South Australia
Perth: East Perth Station, West Parade, East Perth, Western Australia
Sydney: Sydney Central Station, Sydney, New South Wales
Alice Springs: Alice Springs Train Station, George Crescent, Alice Springs, Northern Territory
Katherine: Katherine Railway Station, Railway Terrace Katherine, Northern Territory
Darwin: Darwin Train Station, Salloo Street (off Berrimah Road), East Arm, Northern Territory

Adelaide: Adelaide Parklands Terminal, Keswick, South Australia Perth: East Perth Station, West Parade, East Perth, Western Australia Sydney: Sydney Central Station, Sydney, New South Wales Alice Springs: Alice Springs Train Station, George Crescent, Alice Springs, Northern Territory Katherine: Katherine Railway Station, Railway Terrace Katherine, Northern Territory Darwin: Darwin Train Station, Salloo Street (off Berrimah Road), East Arm, Northern Territory

On The Ghan and Indian Pacific the Pullman Disability Access Cabin is available for wheelchair bound/physically impaired guests travelling in Gold Service aboard selected departures. The Pullman Disability Access Cabin offers the following features:
(a) a more spacious cabin for easier mobility using
the Great Southern Rail provided onboard
pushchair
(b) a lounge converting into two lower sleeping
berths
(c) mobile height adjustable table
(d) seat and hand rail facilities in the en suite
bathroom
(e) flexible hand shower and shower chair
(f) non-scald shower tap for easy control

I've heard that you have a Gold Superior Cabin, what additional features do these cabins have?

Depending on the departure we may have a Gold Service Superior Cabin available for purchase. These cabins are larger than our standard Gold Service Twin Cabins and feature a ¾ double bed plus single upper berth. TV and DVD player, tables and chairs and a mini bar which is restocked daily.